At Tom Wilson Enterprises LLC, a Florida State Certified Building Contractor (CBC1257083) since 2008, we bring 27 years of construction expertise to deliver exceptional repairs, concrete restoration, remodels, and additions for homeowners, apartment complexes, and businesses in Cocoa Beach, FL. Our hands-on approach ensures personal service and 100% customer satisfaction, whether we’re rebuilding a balcony or transforming a window into French doors. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you visit our website, request a quote, or engage our construction services. We are committed to safeguarding your privacy while building trust, in compliance with the General Data Protection Regulation (GDPR) for EU residents, the California Consumer Privacy Act (CCPA) for California residents, and other applicable regulations.

1. Information We Collect

We collect information to provide personalized construction solutions, from weekly condo repairs to custom home renovations, ensuring your project is completed with quality and care. The types of information we collect include:

1.1 Personal Information You Provide

• Contact Details: Name, phone number, email address, and property address provided when requesting quotes, scheduling consultations, or inquiring about services like balcony replacements or kitchen remodels.
• Project Details: Information about your construction needs (e.g., deck specifications, concrete restoration requirements, or renovation plans) shared during consultations or project submissions.
• Payment Information: Credit/debit card details or billing information processed through secure third-party payment gateways for services like pool pump house rebuilds or room additions.
• Communication Records: Data from contact forms, phone calls, emails, or feedback surveys, enabling us to deliver tailored project support.

1.2 Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system, and time zone, collected via cookies or similar technologies to enhance your website experience.
• Usage Data: Pages visited (e.g., Our Services or Balcony Replacement sections), time spent on the site, and referral sources.
• Location Data: Approximate location based on your IP address to tailor services to Cocoa Beach and comply with regional regulations.

1.3 Information from Third Parties

We may receive information from trusted partners, such as:

• Analytics providers to track website performance and improve user experience.
• Payment processors to verify transactions securely.
• Subcontractors or suppliers (e.g., for concrete molds or weatherproofing materials) to fulfill project requirements.

2. How We Use Your Information

We use your information to deliver high-quality construction services, ensuring every project, from condo upkeep to French door installations, meets our commitment to craftsmanship and customer satisfaction. Our uses include:

• Project Delivery: To process quote requests, schedule consultations, and execute projects like balcony replacements, pool pump house rebuilds, or home renovations ().
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• Customer Support: To respond to inquiries, provide project updates, and offer expert advice on materials or designs.
• Business Operations: To process payments, manage project records, and coordinate with our skilled employees and subcontractors.
• Website Optimization: To analyze usage data and enhance our website’s functionality for a seamless user experience.
• Marketing: To share updates on new services or project showcases (e.g., our recent window-to-French-doors project), with your consent where required.
• Legal Compliance: To meet obligations under tax, consumer protection, or data protection laws.

3. Legal Basis for Processing (GDPR)

For clients in the European Economic Area (EEA), we process personal data based on:

• Contractual Necessity: To fulfill project agreements, such as renovations or concrete restoration.
• Consent: For marketing communications or non-essential cookies.
• Legitimate Interests: For improving our services, analyzing project outcomes, or ensuring operational efficiency, provided your rights are not overridden.
• Legal Obligation: To comply with regulations, such as tax reporting or Florida contractor licensing laws.

4. How We Share Your Information

We do not sell your personal information. We may share data with trusted partners to deliver our craftsmanship-driven services, including:

• Service Providers: Third-party vendors for payment processing, analytics, or project management tools.
• Subcontractors: Skilled subcontractors for specialized tasks (e.g., weatherproofing or electrical work for balcony replacements), with your consent ().
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• Legal Authorities: When required by law, court order, or government request (e.g., for tax purposes).
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the acquiring entity.

All partners are contractually obligated to protect your data and use it solely for the specified purposes, ensuring your trust in our process.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, making it easy to request a quote or explore our project portfolio. Cookies may include:

• Essential Cookies: For website functionality, such as session management or contact form submissions.
• Analytical Cookies: To monitor site performance and improve user experience.
• Marketing Cookies: To deliver tailored promotions about our construction services, with your consent.

You can manage cookie preferences via your browser settings or our cookie consent tool (if implemented). For Microsoft Ads compliance, we ensure clear disclosure of cookie usage.

6. Data Security

We prioritize your data security with measures reflecting our commitment to quality craftsmanship:

• SSL/TLS encryption for secure data transmission.
• Restricted access controls and secure servers.
• Regular security audits to protect your information, just as we protect your property with durable construction solutions.

While we strive for maximum security, no system is entirely foolproof. Contact us immediately if you suspect a data breach.

7. Data Retention

We retain your information only as long as necessary to provide our personalized construction services or meet legal requirements:

• Customer and Project Data: Kept for the duration of our relationship and up to 5 years post-project for record-keeping and follow-up support.
• Payment Data: Retained for up to 7 years for tax and accounting purposes, in line with Florida regulations.
• Analytics Data: Typically stored for 24 months, unless anonymized.

8. Your Rights

You have rights to control your personal data, ensuring we respect your privacy while building your vision:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete information.
• Deletion: Request data deletion, subject to legal obligations (e.g., tax records).
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing for marketing or legitimate interests.
• Withdraw Consent: Revoke consent for non-essential processing, such as marketing emails.

For California residents (CCPA), you also have the right to:

• Know what personal information we collect, use, or disclose.
• Opt out of data sales (we do not sell your data).
• Non-discrimination for exercising your rights.

Contact us via email or phone to exercise your rights. We’ll respond within 30 days (or 45 days for CCPA requests), ensuring compliance with Microsoft Ads’ transparency standards.

9. International Data Transfers

Your data may be transferred outside your region, such as to the United States, where our service providers operate. We use safeguards like Standard Contractual Clauses (SCCs) for EEA clients to ensure GDPR compliance, supporting our global outreach from Cocoa Beach.

10. Third-Party Services

Our website may integrate with third-party services (e.g., payment processors or analytics tools for Microsoft Ads campaigns). We are not responsible for their privacy practices. Please review their policies before sharing personal information.

11. Children’s Privacy

Our construction services are not directed to individuals under 16, and we do not knowingly collect their data. If we discover such data has been collected without parental consent, we will delete it promptly. Parents/guardians can contact us with concerns.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be posted on our website or communicated directly to clients. The “Last Updated” date indicates the latest version.

13. Contact Us

For questions, concerns, or to exercise your data rights, reach out to our dedicated team:

Tom Wilson Enterprises LLC
Email: info@tomwilsonconstruction.com
Phone: (321) 223-8727

For GDPR purposes, our Data Protection Officer is reachable at the same email address.